Terms & Conditions – Virdale Living (Alvara Limited)
Last updated: October 2025
1. Who We Are
This website, virdaleliving.com, is operated by Alvara Limited, registered in England and Wales.
Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@virdaleliving.com
We sell products under the Virdale Living brand through our own website and approved marketplaces such as Amazon, Etsy, and TikTok Shop.
2. Using Our Website
By using this website or purchasing our products, you agree to these Terms and Conditions.
We may update these terms periodically — the latest version will always be available on this page.
3. Products & Availability
All products are described and photographed as accurately as possible.
Minor variations in colour, materials, or packaging may occur due to manufacturing or lighting differences.
We reserve the right to modify or discontinue products without prior notice.
4. Orders & Payments
Orders are accepted once payment is successfully received.
Payments are securely processed via WooPayments (Stripe) or PayPal.
We reserve the right to cancel or refuse any order at our discretion, including suspected fraud or incorrect pricing.
5. Shipping
We currently ship within the United Kingdom only.
Orders are usually dispatched within 1–2 working days after payment confirmation.
Delivery times may vary depending on courier delays, seasonal volume, or external factors beyond our control.
We are not liable for delivery delays outside our control.
6. Returns & Refunds
You may return unused, undamaged items within 30 days of delivery.
See our Refund & Returns Policy for full details.
7. Prices & Taxes
All prices are shown in GBP (£) and include taxes where applicable.
Alvara Limited is not currently VAT-registered (if that changes, prices will include VAT accordingly).
8. Customer Responsibilities
Customers must ensure that all information provided (including name, address, and payment details) is accurate and complete.
You agree to use products safely and only for their intended purpose, following all safety and usage instructions provided.
9. Intellectual Property
All content, designs, product images, and materials on this website are the property of Alvara Limited unless otherwise stated.
You may not reproduce, distribute, or modify any part of the site without prior written consent.
10. Liability & Limitation
All guides, tips, and information provided by Virdale Living are for general information only.
We do not provide professional gardening, DIY, or safety advice.
Users should follow all safety precautions and use tools and materials responsibly.
To the maximum extent permitted by law, Alvara Limited’s total liability shall not exceed the amount paid for the product in question, and we will not be liable for any indirect, incidental, or consequential damages.
11. Force Majeure
We are not responsible for delays or failure to perform due to events outside our reasonable control, including but not limited to strikes, natural disasters, transport interruptions, or government actions.
12. Complaints & Dispute Resolution
If you have a complaint, please contact us at info@virdaleliving.com.
If we cannot resolve the issue, you may contact Trading Standards or use the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.